Privacy Policy

Who we are

Our website address is https://sonderhaven.com.

What personal data we collect and why we collect it

Comments

I have disabled comments on the blog to protect your privacy.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Location-Based Services

If you used location-based services on your mobile phone, you may wish to be aware of the privacy issues related to using these services. I do not place my practice as a check-in location on various sites. However, if you have GPS tracking enabled on your device, it is possible that others may surmise that you are a therapy client due to regular check-ins at my office on a weekly basis. Please be aware of this risk if you are intentionally “checking in,” from my office or if you have a passive location-based services app enabled on your phone.

Email

I prefer using email only to arrange or modify appointments. Please do not email me content related to your therapy sessions, as email is not completely secure or confidential. If you choose to communicate with me by email, be aware that all emails are retained in the logs of your and my Internet service providers. While it is unlikely that someone will be looking at these logs, they are, in theory, available to be read by the system administrator(s) of the Internet service provider. You should also know that any emails I receive from you and any responses that I send to you become a part of your legal record.

Contact forms

If you use the contact forms, your email and name will be collected by the site and sent to me. Email is not a secure mode of communication, so please only use email to contact me about setting up appointments and asking questions about my services. Please do not share specific or private information about your life over email.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

OnCall Health

I use OnCall Health, a secure, encrypted telehealth platform to provide video, phone and text counselling. A copy of their privacy policy is available here.

Confidentiality and limits of confidentiality

Your privacy is very important to me. We will keep everything you say and your records private and confidential. There are a few legal limits to the confidentiality of our sessions:

  • I may discuss our work with my clinical supervisor to make sure I am working at my best for you.
  • If a child is in need of protection from harm, this must be reported to a child protection worker.
  • If you say that you will harm or kill yourself and have a plan in place to do so, I must arrange for immediate medical help for you
  • If immediate harm is about to happen to another person, I must report it to protect that person.
  • Courts may formally request my records for court cases or trials and might ask me to testify.

Limits of the privacy of your records

  • I will only release your records if I receive a subpoena from a court or I have your permission.
  • For couples counselling, I will only release your records if both people say I can release them or I am subpoenaed by a court.
  • If you are a mature minor who can consent to this service, I will only release your records with your consent. For children who are receiving my services with guardian parental consent, I will only release that child’s records if either of the guardian parent gives their consent. According to law, if there is more than one guardian parent, the parent requesting the records must talk to all other guardian parents about releasing the child’s records.

In the event we reach one of these limits to confidentiality, I will do my best to work with you, as much as I can, to make sure you have the support you need through that process.

I work with youth, families and adults to gently explore difficulties while affirming the ways people are already working towards their own healing. I’m a certified telehealth provider, offering online counselling by video, phone, and text.

Have a question?